Natural Nest Interiors —

Client Service Agreement + Terms

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Last updated: 1/25/26

Natural Nest Interiors (“Natural Nest,” “I,” “me,” “my”) provides furniture layout support and guidance to clients (“Client,” “you”). By booking services, accepting an invoice, or submitting payment, you agree to the terms below.

 

1. Scope of Services (What This Support Includes)

Natural Nest Interiors provides layout-first support to help your home feel more functional, clear, and easy to live in.

This support may include:

• support with layout, flow, function, and overall feel

• guided decision-making and recommendations (so you can move forward without spiraling)

• review of client-provided photos, floor plans/blueprints, measurements, and inspiration

• scaled 2D layouts and 3D views

• furniture + rug sizing recommendations

• decision support around things like what stays/what goes, rugs, paint direction, and the overall direction of the space

Recommendations are based on professional experience and the information provided by the Client.

2. What Natural Nest Interiors Does Not Do

Natural Nest Interiors is not full-service interior design. This means I do not provide:

• product sourcing/shopping or purchasing on your behalf

• trade coordination or procurement

• contractor coordination, project management, deliveries, or installation oversight

• architectural, engineering, or construction documents

Final selections, purchases, and putting the plan into place remain the responsibility of the Client.

3. Packages, Custom Projects & Scope Changes

Services may be delivered as fixed packages (ex: Snapshot, 3-Month Support) or as custom/multi-room projects. Your invoice or proposal defines the agreed scope, including spaces included, timeline estimates, and price.

Any spaces or services not listed in writing are outside the original scope and may be added through a written add-on and updated invoice.

4. Client Responsibilities (What I Need From You)

To create accurate layouts, the Client agrees to provide (as needed):

• clear photos/video of the space(s)

• accurate room measurements and/or blueprints/floor plan dimensions

• measurements of existing furniture the Client plans to keep

• key priorities and constraints (TV needs, walkways, storage, pets/kids routines, etc.)

Important: layout accuracy depends on the accuracy of the measurements provided. If measurements are incorrect or incomplete, we may need to adjust the plan.

5. Timeline & Scheduling

Sessions are scheduled in advance and subject to availability.

Timeline estimates may shift based on responsiveness, decision timing, and scope changes.

If communication pauses for 14+ days, the project may be placed on hold and rescheduling may be required.

6. Communication & Support

Support is provided through scheduled sessions and messaging support as outlined in your package/project.

Messaging guidelines:

• messaging is weekday only (Monday–Friday)

• messaging is not real-time

• responses are typically within 1–2 business days

• messaging is intended for quick questions and gut checks, not full redesign work over text

7. Revisions & Refinements

Some refinement is normal and expected — real homes aren’t static.

Revisions may include:

• adjusting furniture placement

• confirming sizing before purchasing

• small tweaks as the room comes together

If the scope shifts significantly (new rooms added, repeated direction changes, major expansion), additional fees may apply and will be handled through an updated invoice.
 

7B. Completion & Ongoing Progress

(Real-Life Rooms Take Time)
A finished room is not always the goal by the end of our time together — and it’s completely normal for your space to still be taking shape. My goal is to leave you with a clear, solid layout plan and sizing guidance you can follow at your own pace. You’ll receive your final layout files so you can step away from the space if needed and come back to the plan when you’re ready.

8. Fees & Payment Terms

Fees and payment schedules are outlined in your invoice/proposal.

Payment (or deposit, if applicable) is required to begin work. Services may be paused if payment is overdue.

All fees are non-refundable once work has begun.

Accepted payment methods may include online invoice payment, check, or cash (as applicable).

9. Cancellations & Rescheduling

Sessions may be rescheduled with at least 24 hours’ notice. Late cancellations or no-shows may count as a used session.

Either party may end the agreement with written notice. Fees for work already completed remain due.

10. No Guarantees

Natural Nest Interiors does not guarantee specific outcomes, results, or financial savings. Recommendations are based on professional experience and the information provided by the Client.

11. Limitation of Liability

Natural Nest Interiors is not liable for:

• contractor errors, delays, or workmanship

• product availability, pricing changes, shipping delays, or defects

• implementation outcomes or third-party services

• injuries or damages resulting from moving furniture

To the fullest extent permitted by law, liability is limited to the amount paid by the Client for services rendered.

12. Intellectual Property

All layouts, materials, concepts, and guidance provided remain the intellectual property of Natural Nest Interiors unless otherwise agreed in writing. Materials are for the Client’s personal use only and may not be resold or distributed commercially.

13. Photo / Portfolio Permission

If the Client gives permission, Natural Nest Interiors may share layout images (with no identifying personal information). This permission can be granted or declined during intake.

14. Governing Law

This agreement is governed by the laws of the State of Wisconsin.

15. Acceptance

By proceeding with services, submitting payment, or checking an acceptance box on an intake form, you acknowledge that you have read, understood, and agree to these terms.